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Mail Order:
Priority Mail usually takes 2-3 days for delivery. UPS Ground service averages 3-5 days in the U.S. If you need something by a certain date and have less than 10 days, we strongly recommend their 2nd Day or Next Day service instead.
Please make sure your ship-to address is correct and includes an apartment number if needed. We will have to charge for reshipping your package back to you if the address you provided was incorrect.
Please make arrangements if you are moving and won't be at the location you are shipping to. We are not responsible if your package is delivered to you after you have moved, if your package is delivered to an empty home/apartment because you hadn't moved in yet, or is left with apartment office staff who lost it!
We are not responsible if a carrier leaves your package unattended at your residence, office, front desk, etc. and it is lost or stolen.
We are not responsible if you failed to receive a notice that your package was at the post office and it got returned to us. We will have to charge for reshipping your package back to you.
Gift Hand Delivery of Candles:
In in the following Tennessee cities: Franklin {$25 minimum purchase}, Brentwood {$30 minimum purchase}, Spring Hill and Thompson's Station {$40 minimum purchase}. Ordering at least 1 Day in Advance is Recommended. We accept Visa, MasterCard, American Express and Discover by phone and on-line.
Business Deliveries:
We will leave the gifts at the place of business when the recipient is absent from the business as long as there is someone at the place of business to receive the delivery.
Residential Deliveries:
We must make phone contact with the recipient or someone at the residence where the order is to be delivered prior to delivery. This may result in the delivery being made later than the scheduled delivery time. We make every effort not to spoil the surprise of a gift delivery; however, this can be difficult for residential deliveries since contact is necessary prior to making the delivery.
Delivery Procedure
If you prefer that we not call ahead as directed above, but rather proceed with the delivery and leave the gifts outside the residence if no one answers, we will do so. However, we will not accept responsibility and will not offer a refund or credit if the balloons and gifts are stolen, popped, blown away, or otherwise damaged as a result of being left outside. We only offer this delivery service to free-standing residences with front and back yards.
Phone Hours: {central time} Monday-Friday 9:30am - 6pm We are located in Franklin, Tennessee. If you receive our voice mail, Please leave your contact information and someone will return your call.
Contact us at {615} 613-3282. Drop us a line, we appreciate your comments and ideas. Send E-mail to cs@tngiftshop.com
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