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Shipping & Returns
We ship via USPS Priority Mail or UPS Ground for heavier packages. The rates are as follows:
$6 for Orders up to $10
$8 for Orders $10.01 to $25
$10 for Orders $25.01 to $50
$12 for Orders $50.01 to $75
$15 for Orders $75.01 to $120
Shipping and Returns Policy
Please be aware that if candles are left out in extreme conditions that melting may occur. We cannot be responsible to damage to candles due to extreme conditions. Minimal melting may occur without damage to the candle.
Return Policy:
All merchandise returns are accepted only within 15 days of receipt. Returns must be approved, please call or e-mail for authorization. Unless our error, a 15% restocking fee will apply to all returns to cover any repackaging costs 'credit card fees and labor incurred. All returns must include a completed return form with the original invoice number and reason for return. Merchandise must be received in original packaging and in original condition to be accepted. If items are not received in re-saleable condition they will not be accepted. Unless due to an error on our part, customer is responsible for shipping on all returns, In-store credit only, for the price of the product (excludes shipping and handling) no cash refunds are given unless shipment was our error.
Do not send new orders with returned items for an exchange! Doing so might delay your order. You will be notified when we receive your return, and then you can use that store credit on a new order.
Shipping Policy:
We generally ship products within three(3) business days (Monday - Friday) via USPS Priority Mail or UPS Ground. For store pick up, you will be contacted by a representative to set up a pick up date and time within three (3) business days (Monday - Friday). We do not ship COD.
Damaged Shipments:
If your package does not arrive in acceptable condition, do not accept it from the carrier. Contact us if product inside packages arrive damaged.
Phone Hours: {central time} Monday - Friday 9:30am-6pm. Saturday and Sunday 12pm - 4pm. We are located in Franklin, Tennessee. If you receive our voice mail, Please leave your contact information and someone will return your call. Contact us at {615} 613-3282.
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